Privacy Policy
1. Information we collect
When you contact us through our website, we may collect:
• Your name
• Your email address
• Your telephone number
• Your business name
• Any information you choose to include in your enquiry
When working with clients, we may also receive business and brand materials such as logos, photography, brand guidelines, images, documents and other assets needed to provide our services.
We only collect information that is reasonably necessary for us to respond to enquiries and provide our services.
2. How we use your information
We may use your information to:
• Respond to enquiries and requests
• Discuss and provide our services
• Communicate with you about ongoing work
• Create and deliver photography, content and marketing services
• Manage our client relationships
• Use branding assets and information provided by clients to complete agreed work
• Improve our website and services
• Understand how visitors use our website through analytics
• Meet our legal and accounting obligations
We will not use your personal information for email marketing unless you have specifically opted in to receive marketing communications from us.
3. Our lawful basis for using your information
Under UK data protection law, we need a lawful basis for processing your personal information.
Contract – where processing your information is necessary to provide services you have asked us to provide or to take steps before entering into a contract.
Legitimate interests – where it is necessary for us to run and develop our business, respond to enquiries and maintain our client relationships, provided this does not unfairly affect your rights.
Legal obligation – where we need to process or retain information to comply with a legal or regulatory requirement.
Consent – where you have given us permission to use your information for a specific purpose, such as certain non-essential cookies or future marketing communications.
4. Website analytics and cookies
We use Google Analytics to understand how visitors use our website. This may include information such as the pages you visit, how you arrived at our website and general information about your device.
Google Analytics uses cookies and similar technologies. Where required, we will ask for your consent before using non-essential analytics cookies.
You can manage or withdraw your cookie preferences through the cookie settings available on our website.
We may update our use of cookies and analytics as our website develops. If we introduce additional tracking technologies, we will update this policy and our cookie information accordingly.
5. Social media and reporting
We may use social media platforms and their reporting tools to understand the performance of our own social media activity and, where relevant, to provide social media reporting as part of our client services.
Information processed through social media platforms is also subject to the privacy policies of those platforms.
6. Sharing your information
We do not sell or rent your personal information.
We may share information with trusted third-party service providers where this is necessary to operate our business or provide our services. This may include website, hosting, email, analytics, cloud storage, accounting and other software providers.
Where we work with third-party providers, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable data protection requirements.
We may also disclose information where we are legally required to do so.
7. Client files and branding assets
If you become a client, you may provide us with branding materials, photographs, documents, logos and other business assets.
We use these materials only for the purposes of providing the agreed services, unless we have your permission to use them for another purpose, such as portfolio or promotional work.
We take reasonable steps to keep client information and files secure and only retain them for as long as reasonably necessary for the purposes for which they were collected, our ongoing business relationship and any legal or accounting requirements.
8. How long we keep your information
We only keep personal information for as long as we reasonably need it.
The length of time we retain information will depend on why we collected it. For example, enquiry information may be kept for a reasonable period after your enquiry has ended, while client and financial records may need to be kept for longer to meet legal and accounting requirements.
When information is no longer required, we will securely delete or dispose of it where reasonably possible.
9. Keeping your information secure
We take reasonable technical and organisational measures to protect your personal information from being lost, misused, accessed without authorisation, altered or disclosed.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. Your rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to:
• Ask what personal information we hold about you
• Request a copy of your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information in certain circumstances
• Object to certain types of processing
• Withdraw consent where we rely on consent to process your information
• Request your information in a portable format in certain circumstances
If you would like to exercise any of these rights, please contact us using the details below.
11. Third-party websites
Our website may contain links to third-party websites or social media platforms.
We are not responsible for the privacy practices or content of these websites. We recommend checking their privacy policies before providing them with your personal information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be available on our website, with the date of the latest update shown at the top.
13. Contact
If you have any questions about this Privacy Policy, how we use your information, or would like to exercise your data protection rights, please contact:
Hannah Williams trading as Loud Peach Studio
Email: info@loudpeach.com
You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have handled your personal information.
Information Commissioner's Office: ico.org.uk
Last updated: September 2026